Customer Service Essay Example for Free

Customer Service Essay Handout In this Session, you have learned about: The principles, policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles, policies and procedures Issues of public concern relating to your industry and organisation. Principles, policies and procedures Principles are the foundation of a system of beliefs within an organisation. Principles are the philosophy of the organisation, illustrating how the organisation ‘thinks’. A policy is a definite course of action adopted by an organisation, which guides employees and helps them put principles into practice. Customer service policies are similar in many organisations, but some may be tailored to fit your organisation’s specific principles. A procedure is a series of steps to be followed to correctly answer the telephone, deal with complaints, give refunds etc. Organisations tend to have their own specific procedures. Communicating principles to employees An organisation may communicate its principles to employees in the following ways: The recruitment process Reading material Group discussions Appraisals and feedback Improving team performance Principles may be worked into the recruitment process. Interviewees asked about the organisation’s principles. Organisation handbook and vision statement include principles. This may be the first thing new recruits learn about the organisation. Printing out principles and posting them in the office ensures they feature in every employee’s day. Principles could be printed on commonly used items. Hearing principles read out is more effective for some. Managers and team leaders remind employees of principles. Discussion of whether an employee adheres to principles may be part of a formal review. Company awards are used to publicise principles. Company away-days and team-building exercises are opportunities to remind employees of principles. Team-building tasks could be centred on principles. Policies and codes of practice A code of practice is a set of written rules or standards outlining the responsibilities of, or proper practices for, an employee or organisation. An industry-wide code of practice is often defined by a trade association or professional body. Policies tend to be written by an organisation and based on an industry-wide code of practice. Your organisation might make you aware of its policies or code of practice by: Publishing the code of practice/policies on their website or the intranet Emailing updates to the code of practice and policies to all employees Including the code of practice and policies in the organisation handbook Basing appraisals or feedback systems around policies / code of practice Indicating the trade association/professional body who wrote the code of practice. Consultations on change If you are consulted on changes, your opinion is considered by those making the decision. Ways to consult employees on changes to principles, policies and procedures include: Small group meetings (face-to-face or via a video conference) Questionnaire Discussion with line manager/team leader Intranet bulletins or a FAQ page Email Team bulletins Monthly newsletter Letter A trade union/employee representative or staff council. How you are consulted depends on the size and structure of your organisation, employee work practices and the information being communicated. If your organisation has 50+ employees, you have the right to request an Information and Consultation arrangement. Issues of public concern Issues of public concern relating to your industry or organisation could include: Product recall and customer safety – is your product/service safe and reliable? Confidentiality – do you store customer information securely? Accessibility – is it easy to contact your organisation/use your services? Quality – is product/service equal to competitors? Responsiveness – how quickly will you respond to a customer and resolve problems? Value customers – do you value your customers and treat them appropriately? Finances – are accounts transparent and investments ethical? Wider concerns – public health, economy, environment, exploitation of workers etc. Your organisation may deal with issues of public concern by: Establishing stringent testing and health and safety processes Ensuring varied and easily accessed means of communicating with the organisation Investing in public relations to communicate effectively with the public Establishing clear customer service policies, making them available to the public and ensuring that staff adhere to these policies Publishing the organisation’s accounts Publishing a code of practice relating to the organisation’s economic, ethical, environmental responsibilities etc.

Heritage Of Christianity In Ethiopia Theology Religion Essay

Heritage Of Christianity In Ethiopia Theology Religion Essay Christianity and Islam have coexisted in Ethiopia since the celebrated first migration in the formative period of Islam fourteen-hundred years ago. Ethiopia has overcome many attempts in the past to overthrow this coexistence, but modern Ethiopia remains a nation which prides itself on a tradition of religious tolerance between its populations of Christian, Muslim and Jewish citizens. This delicate balance however, is facing a threat by interference from outside interests attempting to establish control in the Horn of Africa. These outsiders are using religious non-governmental organizations such as evangelical Christian missionaries and Wahabist Muslim dawahs to influence the population against the traditional ruling Coptic Church. Heritage of Christianity in Ethiopia The Judeo-Christian history of Ethiopia goes back to the time of Israels King Solomon in the tenth century BCE. The Holy Bible (First Kings) records that the Queen of Sheba (modern Ethiopia), visited King Solomon. The Ethiopian epic Kebra Nagast records that she bore a son by Solomon, Menelik, who is said to have brought the Ark of the Covenant to Ethiopia. This was the beginning of the Solomonid Dynasty of Ethiopia. The Ethiopian Coptic Orthodox Tewahedo Church (hereafter referred to as the Coptic Church) claims the Ark still resides in the Chapel of the Tablet in the Church of Our Lady Mary of Zion in the town of Axum, Ethiopia (Raffaele, 2007). Axum is also the name of the first Christian kingdom of Ethiopia, which was the first of any world nation to adopt Christianity as the official state religion. The Coptics relate that Christianity was first brought to Ethiopia by an Ethiopian royal official who was converted by Phillip the Evangelist, one of the first seven deacons of Christianity. In the fourth century, the Pope of the Coptic Church in Alexandria appointed Frumentius as the first Archbishop of Axum and Axum became officially a Christian nation. It should be noted that before this time the Coptic Church based in Alexandria (also known as the Oriental Orthodox) had already split off from what would become the Catholic churches and the Eastern Orthodox churches. This split was due to difference in opinion on the nature of the Christ (Gascoigne, From 2001, ongoing). This difference of opinion continues to alienate the Coptics from the rest of Christianity to this day, as will be seen. Muslim Heritage in Ethiopia In the year 613, the Companions and Family of the Prophet Mohammad (pbuh) were being persecuted by the Qurayshi clan in Mecca. One of the leading Companions was an Ethiopian slave. The Ethiopian king at this time was known to be a just leader and the Prophet was convinced that his followers would be safest in a Christian country where the people followed the scriptures of the Book rather than among the pagan tribes of Arabia. The Prophet ordered his Companions to migrate (hijra) to Ethiopia for their safety. During the six years the Companions stayed in Ethiopia, many Ethiopians converted to the new religion of Islam. In the sixth year of the first hijirat, a nephew of the Prophet, Amir ibn Umayya visited Ethiopia with an invitation to Negus, the king of Ethiopia to accept Islam. Amir was warmly received by Negus, who against the will of the rest of the royal family and the Coptic Church, converted to Islam. The royal family revolted against Negus and when Negus died, the Prophet off ered the first ever in-absentia funeral prayer (Salatul Ghaib) in his honor (Mohammed, 2012). Islam had established itself in Ethiopia, but Ethiopia would remain officially a Christian nation. The Solomonid Dynasty would continue to reign until the Marxist revolution of 1974 and the royal position was that there were no Muslim Ethiopians. The position of the royal family was that Muslim Ethiopians were foreigners living in the country (The First Hijrah Foundation (FHF), 2012). This foreigner label on Muslim Ethiopians is in part strengthened by ethnic and racial divisions within Ethiopia. Racial and Ethnic Federalism Ethiopia is currently divided into ethnically-based autonomous federal regions. For example, the Somali ethnic region is the most populous and takes up roughly the eastern third of the country with its population 97% ethnically Somali. The Somali people are a Cushitic (black African) ethnic group and predominately Muslim (98%). The next most populous region is Oromo. The Oromo are also a Cushitic ethnic group whose population is religiously divided between predominately Muslim in the eastern portion of the region and evangelical protestant (referred to as Penty) Christian in the west. The Amhara ethnic group is Semitic (like the Hebrew and Arabs) and lives in the highland region of Amhara (Population Census Commission, Federal Democratic Republic of Ethiopia, 2008). The royal family of Ethiopia was of Amharic ethnicity and this ethnic group still maintains dominance in the Ethiopian federal government. The Amharic people are predominately Coptic and the Coptic Church in Ethiopia is p rimarily led by Amharics. This historical dominance of the Amharic people over the other ethnicities of the region has been the cause for some of the conflict in the region that to outsiders may appear to be simply religiously based. Past Religious Conflicts With the emergence and rapid growth of Islam in the sixth century, Ethiopia quickly became an isolated Island of Christendom in a Sea of Islam (Gascoigne, From 2001, ongoing). Although geographically isolated, Ethiopia maintained strong ties to the rest of Christendom. The Ethiopian Patriarch has always been appointed by the Oriental Orthodox Pope in Alexandria and monks from the Ethiopian Coptic Church maintain the unique right of being co-custodians of the Church of the Holy Sepulcher in Jerusalem. By the end of the thirteenth century, Ethiopia was the only non-Muslim state in northern Africa. During the fifteenth century, Ethiopian monks from Jerusalem attempted to attend the Council of Florence to discuss the re-unification of the Christian Churches. They were denied entry to the council by both the Catholic and the Eastern Orthodox Churches because of the theological differences which had caused them to split off originally. The presence of the Ethiopian monks at Florence did, however, serve to attract the attention of Rome resulting in a Jesuit mission being sent to Ethiopia. This Jesuit presence would last nearly two hundred years and ultimately result in the Ethiopian king, Susenyos, renouncing the Coptic faith as heresy and adopting the Roman Catholic faith. After the departure of the Jesuits, Susenyos succumbed to pressure and reverted back to the Coptic faith. During the sixteenth century when the Jesuit presence was at its strongest, Ethiopia was also facing jihads from the Muslims. The first jihad was from the Sultan Graà ± (aka Ahmad ibn Ibrahim) who had based his sultanate in Harar. His decision to declare holy war on Ethiopia was due in part to marginalization and discrimination against the Muslims influenced in part by the Jesuit missionaries. Graà ± moved an army of Somalis west and destroyed a great many of the Christian shrines and holy places (Gascoigne, From 2001, ongoing). In the nineteenth and twentieth centuries Ethiopia fought to maintain its independence from the colonial powers of Portugal and Italy. The Ethiopian emperor, Haile Selassie, led in the formation of the League of Nations and the Organization of African Unity. After the second world war, Ethiopia backed by the United States, who was looking for a possible Red Sea port annexed Eritrea. Eritrean opinion was divided on this between Christians who were pro-unification and Muslims who were for Eritrean independence. This led to nearly 40 years of conflict. As part of the larger global cold war, a Marxist element emerged in Eritrea. This Marxist element eventually performed a military coup against the royal family, deposing Emperor Haile Selassie in 1974. A period of instability prevailed until 1991 when the current constitution was affirmed and Eritrea was granted independence in 1993. From 1991 until 2012, Ethiopia was under the control of the Prime Minister Meles Zenawi. Occasional wars continued to break out along Ethiopias borders and the conflicts would spill over into the neighboring countries of Somalia and Sudan. Meles supported, and was supported by, the Coptics and the Amharic population. Although no longer in power by law, the Coptics and the Amharic peoples still hold much influence. Meles support of the Coptics and marginalization of the Muslims and Penties is part of the cause of recent violence in the country (Heinlein, 2012). Recent Events On the second of March, 2011 in Asendabo, a Penty allegedly desecrated the Koran. It was believed by the Ethiopian Government that the Kawarja Muslim sect used this alleged act to incite a riot that resulted in up to 10,000 Christians fleeing the area. Approximately fifty churches and many Christian homes were burned to the ground. This was the largest in a series of Muslim attacks against Christians, especially Penties in Muslim dominated regions. In November of 2010, Christian residents of Besheno found warnings nailed to their doors to convert, leave the city, or be killed. On the twenty-sixth of February, 2011, a Muslim mob attacked seventeed Penty college students with rods and sticks for attempting to distribute Bibles in a Muslim village (Macedo, 2011). Although freedom of religion is guaranteed in the Ethiopian constitution, each autonomous region may interpret that freedom in its own way. In November of 2011, the Ethiopian Government identified the Kawarja sect with Al-Qaeda and expressed concern over a growing force of Wahhabi Muslims promoting violence against moderate Muslims and Christians with the aim of making Ethiopia an Islamic country governed by Sharia law. Wahabist teachings would upset the balance between Christians and Muslims and challenge United States interests in the region as well. The Ethiopian Government responded by backing a competing Muslim sect, Al-Ahbash. Al-Ahbash was founded by an Ethiopian and is very anti-Wahabi/Salafi in its beliefs, going so far as to declare takfir against them (declaring the Wahabi/Salafi as heretics). The Ethiopian Government appointed an Islamic Affairs Supreme Council (IASC) that was Ahbash heavy with no representatives from the Wahabi or Salafi sects. This council seeks to create Ahabash based Islamic schools in Ethiopia so that Ethiopians will not have to go to Arabic countries to learn to become Imams (Fentaw, 20 12). With the death of Prime Minister Meles Zenawi in August of 2012, some Ethiopian Christians and Muslims are hoping for unity in the future. Ethiopian college students of both Christian and Muslim faiths joined together to found the group Concerned Ethiopian Students to work toward peace. When Egypt and Libya saw riots in September of 2012 because of the film Innocence of Muslims produced by Coptic Christians living in the United States, Coptic leaders were quick to denounce the film. On the fifth of November, 2012, the new Pope of the Oriental Orthodox Communion was elected and took his place ruling the Coptic Church in Alexandria. The next day he issued a statement stating that the Coptic Church has no political role, but that he fears Sharia law will threaten the religious freedom and safety of the Christian community (Schiava, 2012). On the seventh of November, 2012, the Ethiopian Government announced the newly elected members of the IASC. The government hopes the IASC can bring pe ace within the Muslim community (VanDerWolf, 2012). Muslims, especially Wahabis, had been protesting the elections for months. The Wahabis had requested the elections be held in mosques instead of public meeting halls. The Wahabi fear is that the elections were influenced by the government which they say is trying to ban the Wahabi sect and promote Ahbash (Heinlein, 2012). More than one hundred Muslims are being held on terrorism charges for the protests (VanDerWolf, 2012). The Way Ahead for United States Interests The United States involvement in the Horn of Africa, particularly Ethiopia sits in the same delicate situation as the Coptic Church. With the United States alliance with the Amharic ruling parties of Ethiopia, any move by the government against Islam or any sect of Islam, such as Wahabi, is seen by the radical Muslims as an act backed by or even directed by the United States and Israel (The First Hijrah Foundation (FHF), 2012). The evangelism of the Penty churches into Muslim and Coptic areas is seen by some as interference from the United States, though through such entities as the Ku Klux Klan (comment to (CBS News, 2012). While this may seem ridiculous, it conveys the fear that is bred in the minds of some Ethiopian Muslims. The Ethiopian Coptics may be facing the greatest struggle in their nearly two-thousand year history. If an Islamist faction gains control of the nation, many will flee the country much as most Christians have fled from Iraq and most recently Egypt. Any move by the United States government or American based organizations to aid the Christians in Ethiopia will only strengthen the resolve of the Islamist sects to eliminate the Christian powerbase. Perhaps they may find peace in true democracy in the post-Zenawi era.

Industrialization and Immigration Essay -- Industrial Immigrants Essay

An outburst in growth of America’s big city population, places of 100,000 people or more jumped from about 6 million to 14 million between 1880 and 1900, cities had become a world of newcomers (551). America evolved into a land of factories, corporate enterprise, and industrial worker and, the surge in immigration supplied their workers. In the latter half of the 19th century, continued industrialization and urbanization sparked an increasing demand for a larger and cheaper labor force. The country's transformation from a rural agricultural society into an urban industrial nation attracted immigrants worldwide. As free land and free labor disappeared and as capitalists dominated the economy, dramatic social, political, and economic tensions were created. Religion, labor, and race relations were questioned; populist and progressive thoughts were developed; social Darwinism and nativism movements were launched. The influx of immigrants created availability for cheap labor, which in turn led to corrupt business practices, urban political machines, and "white slavery". To curtail these "evils" present in society, progressivism was developed. The goals of progressivism were simple: to decrease poverty levels, to establish local charities, to fight for social justice, and to bring back good government practices.   Ã‚  Ã‚  Ã‚  Ã‚  Between 1870 and 1890, in just 20 years, the population increased from 40 million to 60 million. Part of this increase was due to the high birth rate, but a significant portion of the increase was due to immigration. A handful of capitalists and entrepreneurs saw profit from heavy industrialization. However, the success of their companies resided in the availability of a working class. Immigrants to the United States, willing to do anything to set a foothold in the nation, accepted cheap labor as employment.   Ã‚  Ã‚  Ã‚  Ã‚  Large corporations used this to their advantage. Profit oriented leaders did little to make suitable working conditions. With the aid of Muckrakers, journalists who exposed the underside of American life, the nation began to understand the "evils" of industrialization (599). More and more did Americans escalate their concern for reforms. The reformists promoting the ideals of Progressivism were moralists and championed the ideals of human rights. Progressivism embraced a widespread, many-sided effort after 1900 to build a better soc... ...strialists would continue as long as the industrial sector pervaded, in turn, the industry would continue to grow as long as their was a consistent supply of cheap labor, hence the influx of immigration by increasing industrial activity evoked Social Darwinism. With the startling growth of immigration, in what seemed like overnight, immigrants were met with hostility as they were the target of religious differences as well as labor unrest, the promoted sentiment was termed, nativism. As the continuation of industrialization and urbanization sparked an increasing demand for a larger and cheaper labor force; an influx in immigrants from all over Europe, migrated in pursuit of higher wages. As the industrial revolution progressed, the country evolved from a rural agricultural society into an urban industrial nation. Capitalists now dominated the economy, sparking dramatic social, political, and economic tensions for immigrants. Although, the progressivism movement assisted immigrants by alleviating work conditions, immigrants were still left to face social and economic tension as they became the new competition for low wage earners and were ostracized for religious differences.

Fusion: Harnessing the Power of the Sun Essay -- physics fusion

History It has been a well-accepted fact that the sun is a source of great power since the early part of this century. In 1929, scientists first theorized that the energy production in stars was created by fusion: nuclear reactions involving light elements reacting to form heavier elements. By the late thirties, H. Bethe had analyzed most of our sun's nuclear fusion cycle. Fusion in our sun is caused when deuterium and tritium, both Hydrogen isotopes, react (in the presence of large amounts of heat) to form Helium, energy, and an extra neutron. Man-made fusion reactions were thought to be impossible until the first uncontrolled fusion reactions were witnessed when nuclear bombs known as "George" and "Mike" were detonated in 1951 and 1952, respectively. Efforts to control fusion energy began in the 1950s. By 1955 scientists had witnessed the enormity of the task. A successful fusion reaction would not only require temperatures in excess of 50x106 K, but would also need to be isolated for a long enough time so the reaction could produce more energy than required to begin the reaction. The most promising fuels for fusion reactions are deuterium, and tritium. Deuterium and tritium both are hydrogen isotopes. Deuterium is a stable isotope and is naturally found in water, while tritium is very unstable, radioactive, and must be man-made. Several methods for containment exist. They include the Tokamak generator, inertial containment, and mirror confinement. The Tokamak Problems with early power plants led to the development of the Tokamak. An old design, known as the linear pinch method, suffered from large energy losses at the ends of the plant and macroscopic plasma instabilities. To overcome these problems, a new design ... ...llion degrees, the fuel ignites and fusion occurs. The reaction then spreads through the compressed capsule, producing energy several times greater than what was deposited by the beams. The majority of research so far involving this type of fusion has dealt with laser beams. These powerful flashes of light, with varied wavelengths and duration, are focused on the capsule to initiate fusion. However, our modern lasers are very inefficient. To be used in a commercial fusion plant, laser technology would first have to greatly improve. Another option in Inertial Confinement is ion beams instead of lasers. The ion beams are much more efficient, but are still very experimental. The biggest problem is the beam's short span. An intense enough beam to cause the reaction only lasts about 10 nanoseconds. To compensate, scientists must compress the beam and make it stronger.

Diabetes :: essays research papers fc

Diabetes occurs when the pancreas either cannot or has trouble making enough insulin to control the sugar a person receives from their food. (Bete, Co. 1972) Diabetes Mellitus is broken down into two groups: Juvenile (Type One), and Adult (Type Two) (McHenry, 1993). Type One diabetics are insulin dependant. People under forty years of age are more prone to this type. They have low serum insulin levels and it more often affects small blood vessels in eyes and kidneys. Type Two diabetics are non-insulin dependant. This type is prone to people over forty years of age. They have low, normal or high serum insulin levels. It most often affects large blood vessels and nerves (Long, 1993). Type One diabetes was one of the earliest diseases to be documented by historians. Once called "honey urine" and the "Persian fire". The name diabetes was conceived by the Greek physician Arteus almost eighteen hundred years ago. The disease remained a mystery until 1700 when an English doctor demonstrated that a diabetic's blood was abnormally high in sugar (Aaseng, 1995). Thus, bringing to the conclusion that diabetics are unable to use blood sugar as other persons bodies do (McHenry, 1993). With this fact, a young doctor named Fredrick Banting and a biochemist, Charles Best, were lead to the discovery of manufacturing insulin, the hormone for which is the key to blood sugar processing. Many diabetics lives have been saved because of this discovery (Aaseng, 1995). A person is at risk of this disorder if they have diabetic relatives, are over the age of forty years, are over-weight, and if they are of certain racial or ethnic groups. Women with gestational diabetes who give birth to a baby that weighs more than nine pounds are also at good risk of conducting this disease (Long, 1993). Higher numbers of diabetics occur more in Caucasian people than other races, and the highest incidents of Type One diabetes in the world are found in people residing in Scandinavian countries (Aaseng, 1995). Some signs and symptoms of this disorder are: an increased thirst and appetite, frequent urination, fatigue or anxiety, sickness of the stomach, loss of weight, skin infections, blurred vision, or numbness to feet and hands. Blood, urine, or supplementary tests can be done to determine whether a person is diabetic. Once diagnosed, the patient can be treated by making changes in their diet, exercising regularly, injecting themselves with insulin, or taking oral medications (Diabetes, 1997).

Bangladesh’s Burning Problem Alarms Globalization Essay

On November 24th, 2012, Bangladesh’s garment industry was badly dented when a deadly fire broke out in a factory named â€Å"Tazreen† on the outskirts of Dhaka, killing an estimated 112 people who were sewing clothing for Wal-Mart, Sears, Sean â€Å"Diddy† Combs’ Enyce label, Disney and others. (cite source) The incident, the worst ever that the industry has seen, occurred in the busy winter season when factories are working round the clock to meet springtime orders. The fire started in a warehouse on the ground floor that was used to store yarn, and quickly spread to the upper floors. The building was nine stories high, with the top three floors under construction, according to a garment industry official at the scene who asked not to be named because he was not authorized to speak to the news media. Though most workers had left for the day when the fire started, the industry official said, as many as 600 workers were still inside working overtime. Most of the workers who died were on the first and second floors, fire officials said, and were killed because there were not enough exits. â€Å"So the workers could not come out when the fire engulfed the building,† said Maj. Mohammad Mahbub, the operations director for the Fire Department, according to The Associated Press. In a telephone interview later on Sunday, Major Mahbub said â€Å"the fire could have been caused by an electrical fault or by a spark from a cigarette. †(cite your source) While Dhaka’s The Independent newspaper reported Prime Minister Sheikh Hasina as saying that â€Å"It is not an accident. It is a preplanned incident,† alluding to sabotage by unnamed conspiratorial forces; the High Court has ordered an independent probe into what caused the devastating fire. Two major considerations have been taken into account that what caused the disaster. Firstly, taking a cue from the prime minister, the police have suggested that it was an act of arson. Rumors are also circulating thick and fast in the garment industry that has been shocked by the scale of the accident and the huge toll of lives. Secondly, a New York Times article â€Å"Factory in Bangladesh Lost Fire Clearance Before Blaze† states that â€Å"the factory’s fire safety certification was expired on June 30, 2012 and Dhaka’s fire authorities rejected its renewal. † Experts say many of the fires could have easily been avoided if the factories had taken the ight precautions. Many factories are in cramped neighborhoods and have too few fire escapes, and they widely flout safety measures. Labor activists have consistently alleged that factory owners in their greed for more business and profits have given short shrift to the safety of their workers making fires a commonplace occurrence. â€Å"(cite source of this quote) Safety measures remain woefully inadequate, † acknowledged Farooq Sobhan, a former diplomat, who now chairs the Center for Corporate Social Responsibility and is also president of the Bangladesh Enterprise Institute. Factory inspectors are susceptible to bribes and enforcement is a big issue. Hopefully, this latest incident is the final wake-up call for the government. â€Å"(cite source) Sobhan advocates creating an independent organization with qualified experts that can assess whether factories are truly compliant in every respect. Another factor that makes the garment sector a tinderbox is its location or rather, the lack of an industrial zone for garment manufacture. Factories are widely scattered all over the country with several located i n city centers, even in residential areas. This makes monitoring a nightmare,† said Sobhan. Overall, both inside and outside factors led to the disaster. (cite source) The whole world pays a lot attention to Bangladesh’s garment industry because it has a lot at stake. The garment industry which employs 3. 6 million people, 80% of whom are poor women, is the bedrock of the country’s export sector accounting for 80% of its $24 billion annual export earnings. As companies in the US and Europe looking for a cheaper alternative to China, have flocked to Bangladesh, garment exports have been growing in high double-digits. Bangladesh’s garment industry also linked with global retailing giant such as Wal-Mart, and other apparel brand like Tommy Hilfiger and the Gap. Such a big industry, however, keeps bringing in sad news and frustrating stories, which aroused the whole community to think about a decent solution for improving the working condition in Bangladesh area. (cite source) Right after the case happened, several groups organized committees and roundtables to draw up specific demands. Organizations like Ain o Salish Kendra or ASK, have made comprehensive lists of demands, including that the Bangladesh Garment Manufacturers and Export Association submit a report on the incident within two months. ASK demanded that the report include whether the industry executives comply with the relevant laws and what steps they have taken to safeguard the workers from fires. â€Å"I think international brands should help the victims more, especially for the women and children,† said Aslam Khan, general secretary of the Bangladesh Trade Union Center. Our government’s role was not sufficient, although they have a key role. The government is practically trying to save the owner when they have clearly shown a lack of fire safety measures and gross negligence. † Moreover, numerous workers’ rights advocacy groups had called on Solis and a number of European government labor officials to press brands and retailers to sign onto a joint memorandum of understanding with a group of nongovernmental organizations and international and Bangladeshi trade unions, known as the â€Å"Bangladesh Fire and Building Safety Agreement. The groups claim corporate social responsibility programs are not enough and argue that more stringent steps — such as their agreement — need to be taken to prevent tragic fires in the future. PVH Corp. and German retailer Tchibo have signed onto the agreement, but it will not take effect until a specific number of firms agree to it. (cite your sources) The present state of worker’s safety is far from adequate and management practices in some cases are medie val. Restoring the image and status of the readymade garments sector should now be considered an urgent national task. The government, the readymade garment leaders, representatives of readymade garment workers and all others concerned must urgently put their heads together. No stop-gap measure is likely to work. Prospect of Bangladesh’s fast growth depends on safe and comfortable working condition, so does the possibility of employments of millions of additional workers.

High school diploma Essay

Did you know that education in school is really important? Many parents believe that education is important because it leads to a degree which grants you a good job. With an education you can get a steady pay check. With that pay check you will get away to financial independence as an adult. Why is Education So Important? he first thing that strikes me about education is knowledge gain. Education gives us knowledge of the world around us. It develops in us a perspective of looking at life. It helps us build opinions and have points of view on things in life. People debate over the subject of whether education is the only thing that gives knowledge. Some say, education is the process of gaining information about the surrounding world while knowledge is something very different. They are right. But then, information cannot be converted into knowledge without the catalyst called education. Education makes us capable of interpreting things rightly. It is not just about lessons in textbooks. It is about the lessons of life. Did you know that education in school is really important? School and education help people you understand beyond the world around them. Education helps ones immediate family, area, region, country, culture, race, or civilization. These different subjects open up information and knowledge. An important aspect of education is learning how to learn in order differentiate fact from fiction. Education is important because it equips us with all that is needed to make our dreams come true. Education opens doors of brilliant career opportunities. It fetches better prospects in career and growth. Every employer of today requires his prospective employees to be well educated. He requires expertise. So, education becomes an eligibility criterion for employment into any sector of the industry. We are rewarded for exercising the expertise required for the field we venture. We are weighed in the market on the basis of our educational skills and how well we can apply them. Education brings about economic wealth, political stability and social prosperity; all these are hallmarks of a prosperous society. It can therefore be said that education playas an important role if a society is to be successful. Tertiary education is an important aspect in the development of any society that considers or aspires to be modern. It is by far the best investment that a nation or an individual can make in its youth or oneself respectively. Educated people are in a better position to contribute to the development of their country; these educated individuals get employment opportunities that give them satisfaction and also earn some form of respect among their work mates. It also plays an important role in the integration of a society in that by interacting with people from various areas, it will raise different issues that people in rural areas are facing thereby promoting knowledge and understanding of these areas Life is nothing without education? Life without education is like living in the streets. Without education you’ll become lost. You will not have a guaranteed future. You will no go home ridding your favorite car to your â€Å"Own’ home. By learning your basic alphabets you’ll work your way through to have a professional career. Therefore with out Education to school you will not learn at all. Life is never without education. In societies without formal schools, parents pass skills on to children. Education starts before you ever go to school and goes on after you finish school. That said, formal education is a great way to ensure that every child knows what is most necessary to live in a particular society. Without education you will be an illiterate person your children in the future will come up to you and you’re not going to know how to answer them with a right answer. Education will help build your own perspective. Schools are the place you school of started how to pronounce and count. Importance of education is needed in order to succeed in today’s world. In order to receive education you must go through some process. Your first process is to graduate from high school with your diploma. The next step is to attend college to obtain a degree in a trade that you would like to pursue. Without education you wouldn’t get good pay or promotion that you deserve. However, some people feel that they can get by in life without education, sadly that is not true. If you would like at the graphic at the bottom you will see that the higher the education you have the more money you can make. Education is important to have in today’s society. Importance of education able you to have a good job security and knowledge of your field supporting the hard work a person put into there education. Overall, school is the basic start that will drive you to your future. With knowledge you’ll get the sense of pride that you know must of the things. Education will help brighten your children’s future. 66% of the US population has a high school diploma or high. You should be amongst these people.